Terms & Conditions

1. Definitions

• “Agreement” means these Terms together with the Privacy Policy, Data Safety Disclosure, and other published policies.
• “Company,” “we,” “us,” or “our” means Broker Seva Private Limited.
• “Platform” means the Broker Seva mobile application and website at brokerseva.com.
• “User,” “you,” or “your” means any individual or entity who accesses the Platform.
• “Content” means any data, photos, listings, or other material uploaded by a User.
• “Subscription” means a paid plan purchased to access premium features.
• “Broker Network” means the feature that enables registered brokers to connect, share listings, and collaborate.
• “Land Bank” means the feature enabling Users to maintain a private or public inventory of properties.
• “RERA” means the Real Estate (Regulation and Development) Act, 2016.
• “Applicable Law” means all statutes, regulations, rules, orders, and guidelines in force in India.

2. Acceptance of Terms and Eligibility

2.1 Acceptance

Your use of the Platform constitutes your unconditional acceptance of this Agreement, a legally binding contract between you and the Company.

2.2 Eligibility

• Be at least 18 years of age and have legal capacity under Indian law;
• Be a real estate broker, agent, or related professional operating in India;
• Not be prohibited from using the Platform under any Applicable Law;
• Provide accurate, current, and complete registration information;
• Maintain the security and confidentiality of your account credentials.

2.3 Minors

The Platform is strictly not intended for persons under 18 years of age.

3. Account Registration and Security

3.1 Registration

Register by providing accurate and complete information including name, mobile number, email, and professional details. Keep this information updated.

3.2 Account Security

You are solely responsible for maintaining confidentiality of your credentials, all activities under your account, and notifying us at support@brokerseva.com of any unauthorised access.

3.3 One Account Per User

Each User may maintain only one active account. We reserve the right to merge or terminate duplicates.

3.4 Account Verification

We may require you to verify your identity or professional credentials at any time, including OTP, document submission, or third-party checks.

4. Subscriptions, Payments, and Billing

4.1 Subscription Plans

Broker Seva offers subscription-based access to premium Platform features. Plans, pricing, and features displayed on the Platform are subject to change with reasonable notice.

4.2 Payment

• All payments processed through Razorpay (or designated alternative).
• By subscribing, you authorise us to charge the applicable fee.
• All prices in INR, inclusive of applicable taxes unless stated otherwise.
• Payment must be made in advance for the chosen billing period.

4.3 Subscription Lapse — Data Preserved, Features Locked

• Account and all data preserved, not deleted;
• Premium features locked until renewal;
• Read-only access to your data for 90 days following lapse;
• After 90 days, we reserve the right to archive or delete data upon 30 days' written notice.

4.4 Refund Policy

• Subscription fees are non-refundable once processed, except as required by Applicable Law.
• Technical errors resulting in overcharge will be credited within 7 working days of verification.
• No refund for partial periods, unused features, or voluntary early cancellation.
• Verified outage exceeding 72 continuous hours may, at our discretion, result in a pro-rated credit.

4.5 Taxes

You are responsible for all applicable taxes and GST. We will issue a valid tax invoice for all subscription payments.

4.6 Price Changes

We reserve the right to revise pricing. Existing subscribers receive at least 30 days’ notice of any price increase.

5. Permitted Use of the Platform

5.1 Licence

The Company grants you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for legitimate professional real estate brokerage activities in India.

5.2 Permitted Activities

• Listing properties you actively represent or have a mandate to sell/rent;
• Managing your private and public land bank inventory;
• Connecting with other registered brokers through the Broker Network;
• Using the Requirements Manager to record and match buyer/seller requirements;
• Sharing listings with other brokers through the Property Sharing feature;
• Participating in the Broker Syndicate for collaborative deal-making;
• Using the Referral Program in accordance with its specific terms.

6. Prohibited Conduct

The following activities are strictly prohibited. Violation may result in immediate account termination, legal action, and/or reporting to authorities.

6.1 Illegal and Fraudulent Activities

• Listing properties involved in legal disputes, government acquisition, or illegal encroachment without disclosure;
• Creating fictitious listings, fake requirements, or sham transactions;
• Misrepresenting identity, professional credentials, or property nature;
• Money laundering, benami transactions, or activity prohibited under PMLA 2002 or Benami Property Transactions Act 1988;
• Violating RERA, Transfer of Property Act 1882, or any other property law.

6.2 Platform Misuse

• Scraping or systematically extracting data without prior written consent;
• Reverse engineering, decompiling, or attempting to access source code;
• Uploading viruses, malware, or harmful code;
• Tampering with security or access control features;
• Creating multiple accounts to circumvent restrictions;
• Sending unsolicited bulk messages (spam).

6.3 Content Violations

• Uploading content that infringes third-party IP rights;
• Posting obscene, defamatory, abusive, or threatening content;
• Uploading personal data of third parties without DPDP Act consent;
• Impersonating any person or organisation.

6.4 Commercial Misuse

• Promoting non-brokerage businesses without written consent;
• Using Platform data to populate a competing platform or database;
• Paying or accepting payment for fake reviews or inflated ratings.

7. User Content — Your Responsibilities and Our Rights

7.1 Your Representations

By uploading Content, you represent and warrant that the Content is accurate; you have the legal right and authority to list the property; the Content does not infringe third-party rights; you have obtained all necessary consents under the DPDP Act for any third-party Personal Data; and the Content complies with all Applicable Laws including RERA.

7.2 Licence to the Company

By submitting Content, you grant a worldwide, royalty-free, non-exclusive, sublicensable licence to use, store, reproduce, and process the Content solely for operating and improving the Platform.

7.3 No Verification Obligation

The Company does not verify, endorse, or guarantee the accuracy of Content. We are an intermediary under the IT Act 2000.

7.4 Content Removal

We reserve the right to remove, edit, or disable access to any Content at our sole discretion.

7.5 User Indemnification for Content

You shall fully indemnify, defend, and hold harmless the Company from claims arising out of your Content, your use of the Platform, or breach of this Agreement.

8. Property Listings — Specific Terms

8.1 Broker Responsibility

As the listing broker, you are solely responsible for accuracy of property details, having legal authority to list, disclosing defects/disputes, RERA compliance, and authentic photographs.

8.2 No Real Estate Advice

The Company does not provide real estate investment advice, legal advice, or valuations. All transactions are conducted solely between Users.

8.3 Platform as Intermediary Only

• The Company is NOT a real estate agent, broker, or developer;
• Does NOT represent buyers, sellers, landlords, or tenants;
• Does NOT guarantee the completion or outcome of any transaction;
• Bears NO liability for any loss arising from a property transaction.

9. Broker Network, Property Sharing, and Syndicate

• Information shared within the Broker Network is for professional use only and must not be redistributed outside the Platform without explicit consent;
• Co-brokerage or commission-sharing arrangements are private agreements between brokers; the Company is not a party;
• You will not poach leads or clients in a manner that bypasses the originating broker’s agreed role;
• The Company does not take any commission from deals closed by Users. The Platform operates on a pure subscription model.

10. Referral Programme

• Referral rewards subject to the specific terms of the active programme;
• Rewards earned only when a referred User successfully subscribes to a paid plan;
• Self-referrals or fraudulent referrals result in forfeiture and account suspension;
• Referral credits have no cash value unless explicitly stated.

11. Intellectual Property Rights

11.1 Company’s IP

The Platform and all its components — including the Broker Seva name, logo, branding, design, software, algorithms, and databases — are the exclusive property of Broker Seva Private Limited.

11.2 Restricted Acts

• Copy, reproduce, redistribute, or publicly display any part of the Platform;
• Use the Broker Seva name, logo, or branding;
• Create derivative works based on the Platform;
• Frame or mirror the Platform on any other website;
• Use Platform data to train AI or machine learning models.

11.3 Feedback

Suggestions and feedback you provide grant the Company a perpetual, irrevocable, royalty-free licence for any purpose.

12. Third-Party Services and Links

The Platform integrates with Razorpay (payments), Supabase, Cloudflare, Sentry, PostHog, and others. Use of any third-party service is governed by that service’s own terms. The Company is not responsible for third-party availability or practices.

13. Disclaimer of Warranties

14. Limitation of Liability

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company from claims arising out of your use of the Platform, your Content, any property transaction facilitated through the Platform, your breach of any obligation under this Agreement, your violation of any Applicable Law, or any claim by a buyer, seller, landlord, or tenant.

16. Term, Suspension, and Termination

16.1 Term

Effective from the date you first access or register on the Platform, until terminated by either party.

16.2 Termination by You

You may terminate at any time by submitting a deletion request to support@brokerseva.com. Termination does not entitle you to a refund of prepaid fees.

16.3 Suspension or Termination by Us

• Breach of any provision of this Agreement;
• Court order or regulatory direction;
• Fraudulent, illegal, or abusive behaviour;
• Account poses a security or reputational risk;
• Failure to pay applicable fees within 14 days of due date;
• Discontinuation of the Platform or any feature.

16.4 Effect of Termination

Your licence to use the Platform immediately ceases. Data is handled in accordance with our Privacy Policy and applicable retention obligations. Surviving provisions include Sections 7, 11, 13, 14, 15, 17, 18, and 19.

17. Modifications to the Platform and These Terms

We reserve the right to modify or discontinue any part of the Platform at any time. We may revise these Terms by posting the updated version with a revised effective date. Material changes will be notified via email or in-app notification. Continued use after the effective date constitutes acceptance.

18. Governing Law, Dispute Resolution, and Jurisdiction

18.1 Governing Law

This Agreement is governed by the laws of the Republic of India.

18.2 Informal Resolution

Parties agree to attempt resolution through good-faith negotiation for 30 days before legal proceedings.

18.3 Arbitration

Disputes not resolved through negotiation shall be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator in Maharashtra, India, in English.

18.4 Jurisdiction

Subject to arbitration, courts at Maharashtra, India shall have exclusive jurisdiction.

18.5 No Class Actions

All disputes shall be resolved on an individual basis. You waive any right to bring or participate in class action or representative proceedings.

19. General Provisions

• Entire Agreement: This Agreement supersedes all prior agreements with respect to the Platform.
• Severability: If any provision is invalid, it shall be modified or severed without affecting remaining provisions.
• No Waiver: Failure to enforce does not constitute a waiver. Any waiver must be in writing.
• Assignment: You may not assign without our consent. We may freely assign in connection with a merger or acquisition.
• Force Majeure: No liability for failure or delay due to causes beyond reasonable control.
• Relationship of Parties: Nothing creates a partnership, joint venture, agency, franchise, or employment relationship.
• Notices: Formal notices to legal@brokerseva.com. Notices to you sent to your registered email.
• Language: Written in English; the governing language for all purposes.

20. Contact Information

21. User Acknowledgement

Broker Seva Private Limited · brokerseva.com · legal@brokerseva.com
© 2025–2026 Broker Seva. All Rights Reserved.