Broker Seva — a partnership firm Office: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009 Udyam Reg. No.: UDYAM-MH-20-0347451
1.1. These Terms and Conditions ("Terms") govern your access to and use of the Broker Seva mobile application and the website located at brokerseva.com (together, the "Platform"), operated by Broker Seva, a partnership firm ("Broker Seva", "the Firm", "we", "us", or "our").
1.2. The Platform is a business-to-business ("B2B") software-as-a-service ("SaaS") tool that provides a co-broking and collaboration environment for verified real estate brokers, agents and consultants ("Members" or "you").
1.3. By registering for, accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, our Community Guidelines & Content Policy, our Refund & Cancellation Policy, and our Disclaimer, all of which are incorporated by reference. If you do not agree, you must not use the Platform.
1.4. These Terms constitute an electronic record under the Information Technology Act, 2000 and the rules thereunder. No physical or digital signature is required to make these Terms binding.
3.1. The Platform is intended solely for use by real estate professionals operating in India. You represent and warrant that you are at least 18 years of age and legally competent to contract under the Indian Contract Act, 1872.
3.2. You agree to provide true, accurate, current and complete information during registration and to keep it updated. Providing false, misleading or fraudulent information — including a false or invalid MahaRERA registration number — is a material breach of these Terms and grounds for immediate suspension or termination without refund.
3.3. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use.
3.4. One account is permitted per broker/entity unless expressly authorised by us in writing.
4.1. Broker Seva is a neutral technology facilitator and an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000. We provide tools that enable Members to discover, connect and collaborate. We do not broker, sell, buy, lease or value any property.
4.2. Broker Seva is not a party to any Member Transaction. Any co-broking arrangement, commission split, agreement, negotiation, representation, warranty or dealing is solely between the Members and/or third parties involved. We are not a real estate agent, broker, financial advisor, legal advisor, escrow agent, or guarantor of any Member Transaction.
4.3. We do not verify, endorse or guarantee the accuracy, legality, title, ownership, marketability, condition or availability of any property, listing, land bank entry or requirement posted on the Platform. Verification checks (such as MahaRERA lookups) are provided on a best-effort, "as-available" basis and are informational only. Members must conduct their own independent due diligence.
4.4. We do not control and are not responsible for the conduct, performance, solvency, honesty or legality of any Member or third party.
5.1. Access to premium features (including, without limitation, the Public Land Bank and Public Requirements Pool) requires a paid Subscription. Current plans, prices and durations are displayed in-app and on the Platform.
5.2. All fees are quoted in Indian Rupees and are exclusive of applicable taxes unless stated otherwise. You authorise us and our payment processor to charge the applicable fees.
5.3. Payments are processed by third-party payment gateways (including Razorpay). Your use of those services is subject to their terms. We do not store your full card or banking details.
5.4. Fees are payable in advance for the selected plan period. Except as set out in our Refund & Cancellation Policy, all fees are non-refundable.
5.5. We may revise pricing prospectively. Price changes will not affect the plan period you have already paid for and will apply only on renewal or on purchase of a new plan.
6.1. The Platform may operate a tiered membership and recognition framework (the "Charter Circle"), including ranks, standing indicators and a Code of Conduct, as described in our Community Guidelines & Content Policy.
6.2. Ranks, badges and standing are privileges granted at our discretion, do not constitute property or a contractual entitlement, and may be adjusted, suspended or withdrawn in accordance with the Community Guidelines & Content Policy.
6.3. The Platform does not set, recommend, coordinate, fix or facilitate the coordination of brokerage commission rates, fees, pricing, or the allocation of customers, territories or markets among Members. Members remain independent competitors and set their own commercial terms independently. (See also our Community Guidelines & Content Policy.)
7.1. You agree to use the Platform only for lawful, professional purposes and in compliance with our Community Guidelines & Content Policy, which forms part of these Terms.
7.2. You must not, and must not permit any third party to:
(a) post false, misleading, fraudulent, duplicate, expired or unauthorised listings, requirements or information; (b) post any Content you are not authorised to post, or that infringes any third party's intellectual property, privacy or other rights; (c) scrape, harvest, copy, resell, redistribute or create a competing or derivative dataset from the Platform's data; (d) reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform; (e) introduce viruses, malware or any harmful code, or attempt to gain unauthorised access to the Platform or its systems; (f) impersonate any person or entity, or misrepresent your affiliation, verification status or MahaRERA registration; (g) use the Platform to harass, defraud, abuse, spam or defame any person; (h) circumvent, disable or interfere with security or verification features; (i) coordinate commission rates, fix prices, or allocate customers, territories or markets with other Members in a manner prohibited by the Competition Act, 2002; or (j) use the Platform in any manner that violates any applicable law, including MahaRERA (Real Estate (Regulation and Development) Act, 2016), the Competition Act, 2002, the Consumer Protection Act, 2019, or the Digital Personal Data Protection Act, 2023.
7.3. We may, but are not obligated to, monitor, review, moderate or remove Content and may investigate suspected violations.
8.1. You retain ownership of the Content you submit. You grant Broker Seva a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, adapt (for formatting and matching), and distribute your Content on and through the Platform for the purpose of operating, providing, improving and promoting the services, and for the co-broking and matching features you have chosen to use.
8.2. You represent and warrant that you own or have all necessary rights to the Content you submit and that its posting does not violate any law or third-party right.
8.3. You are solely responsible for your Content. We are not liable for any Content posted by Members, subject to our obligations as an intermediary under applicable law.
8.4. Sharing of Content and data with third parties. Where you post Content to public or shared areas of the Platform (for example, the Public Land Bank or Public Requirements Pool), that Content is visible to, and may be used for co-broking purposes by, other Members. We may also share data with third parties as described in, and strictly in accordance with, our Privacy Policy. Personal data is shared only on the lawful bases and with the consents described in that Policy.
9.1. The Platform, including its software, design, text, graphics, logos, trademarks, matching engine, land bank structure, databases and all related intellectual property, is owned by or licensed to Broker Seva and is protected by applicable laws. Except for the limited right to use the Platform under these Terms, no rights are granted to you.
9.2. "Broker Seva", the Broker Seva logo and related marks are trademarks of the Firm. You may not use them without our prior written consent.
10.1. Verification features (including MahaRERA registration lookups) rely on third-party and government data sources that may be incomplete, outdated or inaccurate. A "verified" status indicates only that a check was performed against available data at a point in time. It is not a guarantee of a Member's identity, competence, honesty, licensing status, or the accuracy of any listing.
10.2. Members must independently verify the credentials, RERA status, authority and representations of any Member or counterparty before entering into any Member Transaction.
11.1. Termination by you. You may stop using the Platform and cancel your Subscription at any time in accordance with our Refund & Cancellation Policy. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid for the current period, except as required by law or as stated in that Policy.
11.2. Termination or suspension by us for cause. We may suspend, restrict, downgrade, expel or terminate your account and/or Subscription, with or without prior notice, if we reasonably determine that you have:
(a) breached these Terms, the Community Guidelines & Content Policy, or any applicable law; (b) provided false, fraudulent or invalid information (including MahaRERA details); (c) engaged in conduct that is harmful, abusive, fraudulent, or detrimental to the Platform, its Members or the community; (d) posted prohibited Content or misused Platform data; or (e) created a legal, security or reputational risk to the Platform or its Members.
11.3. Due process. Save in cases of serious, urgent or repeated violations (where immediate action may be taken), material enforcement actions such as expulsion will follow the notice, strike and appeal procedure set out in the Community Guidelines & Content Policy.
11.4. Effect on fees (for-cause termination). Where your account or Subscription is terminated for cause under clause 11.2, you will not be entitled to any refund of fees already paid, and any outstanding fees remain payable. You acknowledge that this forfeiture is a reasonable and pre-agreed consequence of breach, disclosed to you before purchase.
11.5. Termination without cause by us. If we terminate or discontinue your Subscription without cause (for example, if we discontinue the service or a feature), we will refund the unused, pro-rata portion of the fees you have paid for the affected period. This is your sole remedy in such a case.
11.6. Effect of termination. On termination, your right to access the Platform ends. Clauses that by their nature should survive (including Sections 8.1, 9, 12, 13, 14, 15 and 16) will survive.
12.1. The Platform integrates or interoperates with third-party services (including payment gateways, messaging/OTP providers, hosting, storage, analytics and government/RERA data sources). We are not responsible for the acts, omissions, content, availability or policies of these third parties. Your use of them may be subject to their own terms.
13.1. The Platform and all services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied or statutory, to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
13.2. We do not warrant that the Platform will be uninterrupted, error-free, secure, or that defects will be corrected, or that any leads, matches, deals, income or outcomes will result from use of the Platform.
13.3. Detailed disclaimers are set out in our Disclaimer, which forms part of these Terms.
14.1. To the maximum extent permitted by applicable law, in no event shall Broker Seva, its partners, employees or agents be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profit, revenue, business, goodwill, data, or opportunity, arising out of or in connection with your use of (or inability to use) the Platform or any Member Transaction, whether based in contract, tort, statute or otherwise, even if advised of the possibility of such damages.
14.2. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Platform and these Terms shall not exceed the total Subscription fees actually paid by you to Broker Seva in the three (3) months immediately preceding the event giving rise to the claim.
14.3. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
15.1. You agree to indemnify, defend and hold harmless Broker Seva and its partners, employees and agents from and against any claims, demands, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your use or misuse of the Platform; (c) your breach of these Terms or any law; (d) any Member Transaction you are involved in; or (e) your infringement of any third-party right.
16.1. These Terms are governed by and construed in accordance with the laws of India.
16.2. Subject to clause 16.3, the courts at Nagpur, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.
16.3. Grievances. For any grievance relating to the Platform or Content, you may contact our Grievance Officer (details in Section 18). We will acknowledge grievances within the timelines prescribed under applicable law (including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020) and endeavour to resolve them promptly.
17.1. We may amend these Terms from time to time. Material changes will be notified through the Platform or by other reasonable means. Continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Platform.
Broker Seva (a partnership firm) Office: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009 Grievance Officer: Sumit Dilipsingh Thakur (Partner) Email: contact@brokerseva.com Phone: +91 75591 39174 Website: brokerseva.com
In compliance with the Information Technology Act, 2000 and rules thereunder, and the Consumer Protection (E-Commerce) Rules, 2020.
19.1. Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
19.2. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
19.3. Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
19.4. Entire agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Broker Seva regarding the Platform.