Privacy Policy

1. About This Policy and Our Company

This Privacy Policy (“Policy”) is published by Broker Seva Private Limited (“Company,” “we,” “us,” or “our”), the owner and operator of the Broker Seva platform, including the mobile application and the website accessible at brokerseva.com (collectively, the “Platform”).

This Policy governs the collection, storage, processing, use, disclosure, and protection of Personal Data and other information submitted to or collected by us through the Platform. It is published in compliance with:

• The Information Technology Act, 2000 (“IT Act”) and the rules framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”);
• The Digital Personal Data Protection Act, 2023 (“DPDP Act”) and any rules/regulations issued thereunder from time to time;
• Any other applicable laws and regulations of the Republic of India.

2. Key Definitions

• “Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the DPDP Act.
• “Sensitive Personal Data or Information (SPDI)” means passwords, financial information (e.g., bank account, credit/debit card details), physical or mental health information, or any information received in confidence — as defined under the SPDI Rules.
• “Platform” means the Broker Seva mobile application and website (brokerseva.com) collectively.
• “User,” “you,” or “your” means any person (real estate broker, agent, or other individual) who accesses, registers on, or uses the Platform.
• “Data Fiduciary” means the Company, which determines the purpose and means of processing Personal Data.
• “Data Principal” means the User, whose Personal Data is processed.
• “Consent” means a clear, affirmative, free, specific, and informed agreement to the processing of Personal Data for a specified purpose.

3. Information We Collect

We collect various categories of information in connection with your use of the Platform. By using the Platform, you expressly consent to such collection.

3.1 Information You Provide Directly

• Identity and Contact Data: Full name, mobile number, email address, and profile photograph.
• Professional Information: Real estate broker registration details, RERA registration number (if applicable), agency/company name, years of experience, and professional credentials.
• Property Listings and Land Bank Data: Property addresses, descriptions, photographs, videos, price details, area measurements, property type, ownership documents (to the extent voluntarily uploaded), and other listing-related information you choose to submit.
• Buyer/Seller Requirements: Requirement details, budget ranges, preferred locations, property type preferences, and any other information entered in the Requirements Manager.
• Network and Communication Data: Messages, referral information, broker syndicate interactions, and other communications sent through the Platform.
• Payment and Billing Information: Subscription plan details, billing name and address, payment method information. Note: Full payment card data is processed by our third-party payment gateway (Razorpay) and is NOT stored by us on our servers.
• Any other information you voluntarily provide through forms, surveys, or support requests.

3.2 Information Collected Automatically

• Device and Technical Data: Device type, OS version, unique device identifiers, mobile network information, browser type, and IP address.
• Location Data: With your explicit prior consent, we may collect real-time or approximate GPS/location data to enable location-based property search and proximity features. You may withdraw location permission through your device settings at any time; however, certain Platform features may be affected.
• Usage and Analytics Data: Pages and features accessed, time spent, search queries, listing interactions, click patterns, and feature usage statistics.
• Log Data: Server logs, crash reports, performance data, and error logs.
• Cookies and Similar Technologies: The web application may use cookies, web beacons, local storage, and similar tracking technologies. Please refer to our Cookie Policy (Section 14) below.

3.3 Information Received from Third Parties

• Referral information from other brokers who refer you to the Platform.
• Information from authentication providers (e.g., Google Sign-In), limited to what you authorise during sign-in.
• Publicly available government property and registry data used to enrich listings.

4. Purposes of Processing and Legal Basis

• Account Creation and Management: To register, verify, and manage your User account. (Legal Basis: Consent; Contract.)
• Platform Services: Property listings, land bank management, buyer-seller matching, requirements manager, broker network, property sharing, and broker syndicate. (Legal Basis: Contract; Consent.)
• Payment Processing: To manage subscriptions, process transactions, send invoices, and manage billing. (Legal Basis: Contract; Legal Obligation.)
• Location-Based Features: Geolocation-based property search and proximity matching. (Legal Basis: Explicit Consent.)
• Communications and Notifications: To send service notifications, updates, alerts, and support communications. (Legal Basis: Contract; Legitimate Interest.)
• Marketing and Promotions: With your separate opt-in consent, to send promotional material. You may opt out at any time. (Legal Basis: Consent.)
• Safety, Security, and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, misuse, or illegal activity. (Legal Basis: Legitimate Interest; Legal Obligation.)
• Legal Compliance: To comply with applicable Indian laws, court orders, regulatory directions, or government requests. (Legal Basis: Legal Obligation.)
• Analytics and Platform Improvement: To analyse usage patterns and improve Platform functionality. (Legal Basis: Legitimate Interest.)
• Dispute Resolution: To investigate complaints and resolve disputes. (Legal Basis: Legitimate Interest; Legal Obligation.)

5. Disclosure and Sharing of Your Information

We do not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes. We may share your information only in the following circumstances:

5.1 With Other Platform Users

• Public listing information (property details, photos, listing broker’s name and professional contact details) may be visible to other registered Users.
• Broker profile information that you choose to make public will be visible within the Broker Network.
• You are solely responsible for any information you voluntarily make public on the Platform.

5.2 With Service Providers and Processors

• Cloud infrastructure providers (database hosting, file storage, server management);
• Payment gateway providers (Razorpay or equivalent);
• Analytics providers (e.g., PostHog);
• Error tracking and monitoring tools (e.g., Sentry);
• Communication and notification service providers;
• Customer support tools.

All third-party processors are contractually obligated to maintain confidentiality and security standards consistent with this Policy and applicable law.

5.3 Legal and Regulatory Disclosures

We may disclose your Personal Data to government authorities, law enforcement agencies, courts, or regulators when required by law, court order, or mandatory legal process; necessary to enforce our Terms of Service; required to prevent fraud or illegal activity; or required under the DPDP Act, IT Act, or other applicable legislation.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, asset sale, or insolvency, your Personal Data may be transferred as a business asset, subject to the acquirer’s commitment to maintain this Policy or provide equivalent protections.

5.5 With Your Consent

We may share your information with other parties with your prior written or electronic consent for purposes not described in this Policy.

6. Data Retention

• Active account data: Retained for the duration of your account and for 3 years thereafter, unless longer retention is required by law.
• Transaction and billing records: Retained for a minimum of 7 years in compliance with Indian accounting and tax laws.
• Property listing data: Retained for the duration your listing is active, plus 1 year after deletion.
• Communication logs: Retained for up to 2 years.
• Log and analytics data: Retained for up to 1 year in identifiable form; may be retained in anonymised/aggregated form indefinitely.

7. Data Security

• Encryption of data in transit (TLS/SSL) and at rest;
• Secure access controls, role-based access, and authentication mechanisms;
• Regular security assessments and vulnerability monitoring;
• Use of reputed, compliant cloud infrastructure providers.

8. Your Rights as a Data Principal

• Right to Access: Request confirmation of whether we process your Personal Data and obtain a summary.
• Right to Correction: Request correction or updating of inaccurate or incomplete Personal Data.
• Right to Erasure: Request deletion where data is no longer necessary, subject to legal retention obligations.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
• Right to Grievance Redressal: See Section 12.
• Right to Nominate: Under the DPDP Act, you may nominate an individual to exercise your rights in the event of your incapacity or death.

9. Minors and Children

The Platform is intended exclusively for real estate professionals and individuals who are at least 18 years of age. We do not knowingly collect Personal Data from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately at privacy@brokerseva.com.

10. Third-Party Websites and Services

The Platform may contain links to third-party websites, applications, or services. This Policy does not apply to such third-party platforms. Your use of third-party platforms is entirely at your own risk.

11. User-Generated Content and Third-Party Data

When you upload property listings, photographs, documents, or other content to the Platform, you represent and warrant that you have the legal right to upload such content; the content does not infringe the intellectual property, privacy, or other rights of any third party; and if the content contains Personal Data of third parties (e.g., property owners, clients), you have obtained all necessary consents under the DPDP Act.

12. Grievance Officer and Contact Information

For complaints relating to Personal Data processing under the DPDP Act, you may also approach the Data Protection Board of India.

13. Changes to This Privacy Policy

We reserve the right to amend this Policy at any time. The updated Policy will be posted on the Platform with a revised ‘Last Updated’ date. Material changes will be notified via in-app notification or email prior to taking effect.

14. Cookie Policy

• Essential Cookies: Required for the Platform to function correctly. Cannot be disabled.
• Analytics and Performance Cookies: Help us understand how users interact with the Platform (e.g., PostHog). Subject to your consent.
• Functional Cookies: Remember your preferences and settings.

We do not use cookies for third-party advertising or sell cookie-derived data to advertisers.

15. Limitation of Liability

16. Governing Law and Dispute Resolution

This Policy is governed by the laws of the Republic of India. Disputes are subject to the exclusive jurisdiction of courts in Maharashtra, India. The parties agree to attempt resolution through good-faith negotiation for 30 days before initiating legal proceedings.

17. Entire Agreement

This Policy, together with the Terms of Service and any other agreements published on the Platform, constitutes the entire agreement between you and the Company.

18. User Acknowledgement

Broker Seva Private Limited · brokerseva.com · privacy@brokerseva.com
© 2025–2026 Broker Seva. All Rights Reserved.