Broker Seva — a partnership firm Office: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009 Udyam Reg. No.: UDYAM-MH-20-0347451
This Privacy Policy explains how Broker Seva, a partnership firm ("Broker Seva", "we", "us", "our"), collects, uses, shares, stores and protects your personal data when you use the Broker Seva mobile application and brokerseva.com (the "Platform").
We are the Data Fiduciary for your personal data within the meaning of the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"). You are the Data Principal. This Policy also reflects our obligations under the Information Technology Act, 2000 and applicable rules.
By using the Platform and providing consent where requested, you agree to the practices described in this Policy.
We collect the following categories of personal data:
(a) Identity and professional data: name, photograph, firm/agency name, designation, MahaRERA registration number, professional credentials, and verification data.
(b) Contact data: mobile number, email address, office/business address, city of operation.
(c) Account and authentication data: login identifiers, OTP verification records, device identifiers.
(d) Business/Content data: land bank entries, property listings, buyer/seller requirements, co-broking activity, messages, reviews and ratings you submit.
(e) Transaction and billing data: Subscription plan, payment status, invoices. (Full card/bank details are collected and processed directly by our payment gateway, not stored by us.)
(f) Technical and usage data: IP address, device and app information, log data, and analytics data about how you use the Platform.
We do not knowingly collect data from anyone under 18 years of age. The Platform is intended for professional adult users only.
We process your personal data for the following specified purposes:
We process your personal data only for the purpose(s) for which you have given consent, or where processing is otherwise permitted under the DPDP Act (for example, for a "legitimate use" expressly allowed by law).
3.1. We rely primarily on your consent as the legal basis for processing your personal data. Before or at the time of collection, we provide a clear notice describing (i) the personal data collected, (ii) the purpose of processing, (iii) how you may exercise your rights, and (iv) how you may withdraw consent and complain to the Data Protection Board of India.
3.2. Your consent is free, specific, informed, unconditional and unambiguous, given by a clear affirmative action, and limited to the personal data necessary for the specified purpose.
3.3. You may withdraw your consent at any time through your account settings or by contacting our Data Protection contact. Withdrawal is as easy as giving consent. Withdrawal does not affect the lawfulness of processing before withdrawal. Consequences of withdrawal (for example, that certain features may stop working) will be borne by you.
We share personal data only as described below, and only to the extent lawful under the DPDP Act.
(a) With other Members (as chosen by you): Content you post to public or shared areas (for example, the Public Land Bank or Public Requirements Pool, your professional profile, and your ratings) is visible to other Members for co-broking purposes. This is a core function of the Platform and occurs based on your choice to post such Content.
(b) With service providers (Data Processors): We share personal data with third parties who process it on our behalf and under contract, only to provide the Platform. These include: cloud hosting and storage providers, our database provider, payment gateways, SMS/WhatsApp OTP providers, analytics and error-monitoring providers. These processors are contractually bound to process data only on our instructions and to protect it.
(c) For verification: We may share limited identifiers with government/RERA data sources or verification partners to perform Verification checks.
(d) Legal and safety: We may disclose personal data where required by law, court order, or governmental authority, or to protect the rights, safety and property of Broker Seva, our Members or the public, or to prevent fraud or enforce our Terms.
(e) Business transfers: In the event of a merger, acquisition, reorganisation or sale of assets, personal data may be transferred to the successor entity, subject to this Policy.
(f) With your explicit, separate consent: Any sharing of personal data with third parties for purposes beyond those listed above — including any commercial, marketing, advertising or data-monetisation purpose — will be undertaken only after obtaining your specific, separate, informed consent for that purpose, presented distinctly from other consents. You may decline or withdraw such consent without losing access to core services.
We do not sell your personal data or share it for third-party commercial purposes without the specific consent described in clause (f).
5.1. We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to provide the Platform, and to comply with legal, accounting, tax and regulatory obligations, or to establish, exercise or defend legal claims.
5.2. When personal data is no longer required and there is no legal requirement to retain it, we will erase it or anonymise it in accordance with the DPDP Rules. Where the Rules require, we will give you notice at least 48 hours before completing erasure so you may act to preserve your data if you wish.
5.3. We retain certain logs and records for the minimum periods required by the DPDP Rules and other applicable law.
Under the DPDP Act, you have the right to:
To exercise any right, contact our Data Protection contact (Section 11). We will respond within the timelines prescribed by law. We may need to verify your identity before acting on a request.
Under the DPDP Act, you must not: (a) impersonate another person while providing your data; (b) suppress material information; or (c) file false or frivolous grievances or complaints. You must provide only verifiably authentic information.
8.1. We implement reasonable technical and organisational security safeguards to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These include encryption in transit, access controls, secure infrastructure, and monitoring.
8.2. No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
In the event of a personal data breach, we will take measures to contain and remedy it, and we will notify affected Data Principals and the Data Protection Board of India as required by the DPDP Rules — without undue delay, in plain language, describing the nature of the breach, its likely consequences, the measures taken, and how you can protect yourself.
Your personal data is primarily processed and stored in India. Where any transfer or storage outside India occurs (for example, through a service provider), we will do so only in accordance with the DPDP Act and any conditions or restrictions notified by the Central Government.
For any question, request, or grievance relating to your personal data, or to exercise your rights, contact:
Grievance Officer & Data Protection Contact Broker Seva (a partnership firm) Name: Sumit Dilipsingh Thakur (Partner) Email: contact@brokerseva.com Phone: +91 75591 39174 Address: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009
If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India.
The Platform and website may use cookies and similar technologies, and analytics tools, to operate, secure and improve the service. You can manage cookie preferences through your browser or device settings; disabling some may affect functionality.
We may update this Policy from time to time. Material changes will be notified through the Platform. The "Last Updated" date reflects the latest revision. Continued use after changes constitutes acceptance where permitted by law.