Community Guidelines & Content Policy

Broker Seva — a partnership firm Office: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009

Broker Seva is a trust-first professional network for verified real estate brokers, agents and consultants ("Members"). These Community Guidelines & Content Policy ("Guidelines") set the standards of conduct and content on the Broker Seva mobile application and brokerseva.com (the "Platform"). They form part of our Terms and Conditions. Membership — including any premium Subscription — is conditional on your continued compliance with these Guidelines.

1. Our Community Standards (Code of Conduct)

All Members are expected to uphold the following core standards:

1. Be honest. Post only true, accurate and current listings, land bank entries and requirements. No fake, duplicate, expired, unauthorised or misleading postings.
2. Be legitimate. Provide genuine identity and a valid MahaRERA registration where required. No impersonation or misrepresentation of credentials or verification status.
3. Be professional. Treat other Members with respect. No harassment, abuse, threats, discrimination or defamation.
4. Be fair in co-broking. Honour the commitments you make to co-broking partners. No poaching a partner's client behind their back, no cutting out a co-broker after using their inventory or lead, and no bad-faith conduct in shared deals.
5. Respect ownership. Post only Content you are authorised to post. No infringing another's listings, images, data or intellectual property.
6. Protect the network. No scraping, harvesting, copying, reselling or redistributing Platform data, and no building competing datasets from it.
7. Keep it lawful. No use of the Platform for fraud, money laundering, or any unlawful purpose.
8. Keep it safe. No malware, hacking, or attempts to breach Platform security or verification systems.

2. Prohibited Content and Conduct

The following are strictly prohibited:

• false, fraudulent, duplicate, expired or unauthorised listings, requirements or information;
• fake identities, impersonation, or false MahaRERA / verification claims;
• content that is defamatory, obscene, harassing, threatening, discriminatory, hateful or otherwise unlawful;
• infringement of any third party's intellectual property, privacy or other rights;
• spam, unsolicited promotions unrelated to co-broking, or misuse of messaging;
• scraping, data harvesting, or reselling/redistribution of Platform data;
• deceptive or manipulative practices, including fake urgency or inflated claims by Members;
• circumventing suspensions, bans, verification or security controls;
• sharing of another person's personal data without a lawful basis; and
• any conduct that is harmful, abusive, fraudulent or detrimental to the Platform, its Members or the community.

3. Competition-Law Firewall (Important)

Broker Seva is a co-broking collaboration tool. It is not a mechanism for competing brokers to coordinate their commercial terms. Accordingly, the following are prohibited on the Platform, and the Platform does not facilitate them:

• fixing, setting, recommending or coordinating brokerage commission rates, fees or pricing with other Members;
• allocating or dividing customers, clients, territories, localities or markets among Members;
• boycotting or collectively refusing to deal with any broker, developer, customer or third party; or
• any other concerted practice that would restrict competition contrary to the Competition Act, 2002.

Members set their own commercial terms independently. Broker Seva does not regulate, standardise or coordinate the commission rates, fees or territories of Members, and nothing in the Platform, ranks, Charter Circle or these Guidelines should be read as doing so. Any attempt to use the Platform to coordinate pricing or allocate markets is a serious violation and grounds for immediate removal.

4. Verification and Trust

4.1. Members may be required to complete Verification (including MahaRERA lookups) to access certain features or standing. Providing false verification information is a serious violation.

4.2. Trust indicators, ranks and Charter Circle standing reflect verified contribution and good standing. They are privileges granted at our discretion and are not property or a contractual entitlement. They may be adjusted, suspended or withdrawn for violations of these Guidelines.

4.3. Rank and standing are anchored to genuine, verified contribution and good conduct — not to gaming of metrics. Manipulating activity, ratings or metrics to gain standing is prohibited.

5. Content Ownership and Licence

You retain ownership of your Content. By posting it, you grant Broker Seva the licence described in our Terms and Conditions to host and display it for operating the Platform and its co-broking and matching features. You are responsible for your Content and must have the rights to post it.

6. Reporting Violations

If you encounter a listing, message or Member that violates these Guidelines, report it through the Platform's reporting tools or to contact@brokerseva.com. We review reports and may investigate. Do not file false or malicious reports.

7. Enforcement — Graded Response and Due Process

We enforce these Guidelines proportionately. Depending on the nature and severity of a violation, we may take one or more of the following actions:

7.1. Content-level actions: removing or hiding the offending Content; requiring correction; limiting posting privileges.

7.2. Account-level actions: issuing a warning or strike; temporary suspension; downgrade of rank or Charter Circle standing; restriction of features; and, for serious or repeated violations, expulsion / permanent termination of the account and Subscription.

7.3. Strike system. For conduct violations that are not the most serious category, we generally apply a strike-based approach: (i) first violation — warning/strike and an opportunity to correct; (ii) repeated violation — suspension; (iii) further or continued violation — expulsion. The specific thresholds are applied reasonably in context.

7.4. Immediate action for serious violations. For serious violations — including fraud, fabricated verification, unlawful conduct, security attacks, data scraping/misuse, threats or abuse, or conduct that poses legal, safety or reputational risk to the Platform or its Members — we may suspend or expel immediately without prior warning.

7.5. Notice and appeal. Except where immediate action is warranted under clause 7.4, before expulsion we will give you notice of the violation and a reasonable opportunity to respond. You may appeal an expulsion by writing to contact@brokerseva.com within 7 (seven) days, setting out your case. We will review the appeal fairly and communicate a final decision. Our decision on appeal is final.

7.6. Effect on fees. Where an account or Subscription is suspended, expelled or terminated for cause under these Guidelines, no refund is payable (see our Refund & Cancellation Policy). This consequence is disclosed to you before purchase and forms part of your agreement with us.

8. Removal of Premium (Paying) Members

For clarity: a Member's paid Subscription status does not exempt them from these Guidelines. We reserve the right to suspend, downgrade, expel or terminate any Member — including a premium/paying Member — who breaches these Guidelines or the Terms, engages in conduct harmful to the community, or creates a legal, safety or reputational risk. Such action for cause does not entitle the Member to a refund, subject to the due-process and appeal provisions above and to applicable law.

9. Changes to these Guidelines

We may update these Guidelines from time to time. Material changes will be notified through the Platform. Continued use after changes take effect constitutes acceptance.

10. Contact

Broker Seva (a partnership firm) Grievance Officer: Sumit Dilipsingh Thakur (Partner) Reports / Appeals / Grievances: contact@brokerseva.com Phone: +91 75591 39174 Website: brokerseva.com Address: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009