Broker Seva — a partnership firm Office: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009
This Refund & Cancellation Policy applies to all paid Subscriptions purchased on the Broker Seva mobile application and brokerseva.com (the "Platform"), operated by Broker Seva, a partnership firm ("Broker Seva", "we", "us", "our"). It forms part of our Terms and Conditions. Please read it carefully before purchasing — by completing a purchase, you acknowledge and accept this Policy.
Broker Seva provides a digital subscription service. Access to premium features is granted immediately or shortly after successful payment. Because the service is a digital, continuously-available online service that you begin to access on activation, Subscriptions are, as a rule, non-refundable, subject only to the limited exceptions in Section 4.
To the extent permitted by applicable law:
2.1. All Subscription fees are non-refundable, in whole or in part.
2.2. We do not provide refunds for:
3.1. You may cancel your Subscription at any time from your account settings or by contacting us.
3.2. Cancellation stops future auto-renewals and future billing. It does not trigger a refund of amounts already paid for the current period.
3.3. On cancellation, you retain access to premium features until the end of the period you have already paid for, after which access reverts to the free tier (if any) or ends.
3.4. If auto-renewal is enabled, you must cancel before the renewal date to avoid being charged for the next period. We are not obligated to refund a renewal charge that occurs because cancellation was not completed before the renewal date, except as required by law.
Notwithstanding the general no-refund rule, we will provide a refund (or a fair pro-rata credit or refund) in the following limited circumstances, to protect your rights under applicable law and to keep this Policy fair and enforceable:
(a) Duplicate or erroneous charge — you were charged more than once for the same Subscription, or were charged in error due to a technical or billing fault.
(b) Payment made but access not provided — your payment succeeded but, due to a fault on our side, the paid Subscription was not activated and we are unable to activate it within a reasonable time.
(c) Prolonged service failure — a paid premium feature is materially unavailable for a prolonged, continuous period due to a fault on our side (not caused by your device, network, or factors outside our control), and we are unable to restore it within a reasonable time. In such a case we may, at our discretion, extend your Subscription or refund the affected pro-rata portion.
(d) Termination without cause by us — if we terminate or discontinue your Subscription without cause (for example, we discontinue the service or a feature), we will refund the unused, pro-rata portion of your fees for the affected period.
(e) Where required by law — any refund that applicable law (including the Consumer Protection Act, 2019) requires and that cannot be excluded by this Policy.
Refunds under this Section are your sole and exclusive remedy in the relevant situation.
If your account or Subscription is suspended, expelled or terminated for cause — for example, for breach of our Terms, providing false or fraudulent information (including invalid MahaRERA details), prohibited conduct, misuse of Platform data, or conduct harmful to the community — you will not be entitled to any refund, and any outstanding fees remain payable. You acknowledge that this is a reasonable, pre-disclosed consequence of breach. Enforcement follows the notice, strike and appeal process in our Community Guidelines & Content Policy, save in serious or urgent cases where immediate action may be taken.
To request a refund under Section 4, contact us within 7 (seven) days of the charge or event, at:
We will review your request and respond within a reasonable time. Approved refunds are processed to the original payment method through our payment gateway, typically within 15 to 30 business days after approval, subject to the payment gateway's and your bank's timelines.
If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback without first contacting us may result in suspension pending resolution.
We may update this Policy prospectively. Changes will not affect a Subscription you have already purchased. The "Last Updated" date reflects the latest revision.
Broker Seva (a partnership firm) Email: contact@brokerseva.com Phone: +91 75591 39174 Website: brokerseva.com Address: 477, Anand Nagar, Sakkardhara Road, Near Sakkardhara Police Station, Nagpur, Maharashtra – 440009